21Prive Casino UK: Review & Bonuses | April 2021

This 21Prive Casino review covers aspects that punters might want to find more about before registering on the platform. We will discuss matters like account options, bonus terms, game categories, along with their wagering contribution, as well as payment methods and restrictions. After going through each section, players will also have a clear understanding of what they should expect from this online platform.

21Prive Casino is licensed and regulated by the following institutions: UKGC, the Malta Gaming Authority and the Swedish Gaming Authority. The brand was established in 2014 and is managed by White Hat Gaming Limited, along with other online casinos like Casilando, Casimba, Dream Vegas and Jackpot Village Casino.

Signing up at 21Prive Casino online

Opening an account at 21Prive Casino is an easy process. There are just 4 simple steps that need to be followed:

1. Click on the link provided by us to enter the casino’s website;
2. Press the 'Register' button at the top of the page;
3. Complete the registration form;
4. Activate the account via a link received by email.

Upon registration, certain documents that confirm the player’s identity and address must be provided. Any of these will be accepted: passport, driver’s license, utility bill, bank statement (dated under 3 months old). The casino may also request proof of ownership of any payment methods used to deposit funds. Pictures of the documents can be uploaded by going to the ‘my account’ section and then clicking on ‘my details’. Alternatively, they can be sent by email at support@21prive.com.

We must specify that 21Prive Casino holds customer funds in a separate bank account from company funds. Yet, these funds are not protected in the event of insolvency.

Recommendation: Unlike other casinos, 21Prive Casino allows its customers to decide whether they want to provide the identity verification documents before or after making a deposit. However, players will need to upload them prior to requesting a withdrawal. 

Encouraging responsible gambling

21Prive Casino has introduced several protection tools, which come with different features and restrictions, meant to help players prevent and control addictions.

The ‘Deposit limits’ option allows users to set daily, weekly or monthly deposit limits to their account, which means that their playing time will also be reduced. Any request to decrease a deposit limit will be applied immediately, while increasing the limit will take up to 24 hours.

Another useful feature available on the platform is the game time remainder. This helps players to determine how long they have been online for. The more drastic addiction-preventing methods are the ‘Time-out’ and ‘Self-exclusion’ options. At one’s request, 21Prive Casino will deny access to the website for a set period of time. This can range from 24 hours to 6 weeks in the case of time-outs, or from 6 months to 5 years for self-exclusion.

Redeeming a 21Prive Casino bonus

Each 21Prive Casino bonus comes with its own specific set of rules and conditions. If for any reason, a promotional offer's terms are not available, it will comply with the casino's standard terms, presented in this section. 

First, we have to mention that only one promotion can be given per account, household address, IP address. Furthermore, only one bonus can be redeemed per deposit, and deposit-related bonuses cannot be stacked.

Registered players can opt for the welcome offer that is spread across various deposits. However, reading the T&Cs is important before claiming; one should be informed about wagering requirements, which will be first deducted from the player’s real balance and then from the bonus balance. Moreover, certain games contribute differently towards the wagering requirement.  

Important: While most slots have a 100% contribution, some of them may not contribute at all, and others, can contribute with only 20%. For example, a player receives a £10 bonus with a 10x wagering requirement. The available games are game A at 100% game weighting and game B at 20% game weighting. The total amount required to convert the bonus playing game A would be £100. If game B is the player’s preferred game choice, every £1 stake will count as £0.20 towards the wagering requirement. Then the player would have to wager £500 in total to fully convert the bonus.

Remember that all bonuses expire after 30 days of account inactivity, and extra spins are only available for 10 days from the day they were granted to the player. After the passing of this period, unused bonuses and related winnings will be cancelled.

What games can customers play?

21Prive Casino members can choose from slots, table games, jackpots and live casino games from a wide range of providers including Blueprint, NetEnt, Slingshot Studios, Stormcraft Studios, Shufflemaster, All41 Studios, Endemol, Scientific Games, Red 7, Neon Valley Studios, Alchemy Gaming, Red Tiger, Merkur, Leander, Microgaming, PlaynGo, Big Time Gaming, Evolution Gaming, Elk Studios, WMS, NYX, Eyecon Gaming, Wazdan, Slingo, IGT, Relax, Nolimit City, Eurostar Studios, Skywind, Golden Rock Studios, Gold Coin Studios, High 5 Games, Live 5 Gaming, Silverback, Stakelogic, Thunderkick, Fantasma Games, Black Pudding, Just for the Win, Pulse 8, Chance Interactive, Quickspin, 1x2 Gaming, Inspired Gaming, Push Gaming, Hacksaw Gaming, Electric Elephant, SG Gaming, Core Gaming, AGS, Greentube, Iron Dog, 4ThePlayer, 2 By 2 Games, Spin Play Games, Realistic Games, Snowborn Games, Foxium, Revolver Gaming, Lightning, Half Pixel Studios, Crazy Tooth Studio, Red7, Gameburger Studios, Ainsworth, Cayetano, Triple Edge Studios, Kalamba, Reel Time Gaming, Games Inc, Fortune Factory Studios, Side City, Probability Jones, Hurricane Games, Northern Lights, Dice Lab, STHLM Gaming, Magic Dreams, Bulletproof Gaming, Bally, Dtech Gaming, Mutuel, Rabcat, Meta Games Universal, Games Lab, Asylum Labs, Jade Rabbit Studios, BB Games, Max Win, Fuga Gaming, Pirates Gold Studio, Sapphire Gaming, Reel NRG Gaming, Playko, Colossus Bets, Betdigital, Reflex Gaming, Seven Deuce, Adoptit Publishing, Concept Gaming, Touchstone Gaming, Wild Streak, Yoloplay, Pear Fiction Gaming, Old Skool Studios, Bla Bla Studios, Spike Games, Storm Gaming, Spieldev, Games Warehouse, Skillzzgaming, Sigma Gaming, Multicommerce, Felt Games.

However, the variety of games is not that large, with less than 300 options available.

Players who prefer jackpots dispose of 63 jackpot titles. The two most common types of jackpots in the iGaming industry are flat jackpots and progressive jackpots. While the amount that can be obtained remains unaltered in the case of flat jackpots, the progressive jackpot winnings can vary according to the number of players. This type of jackpot will continuously increase until it is granted to a random player. All progressive jackpot winnings will be subject to 21Prive Casino’s written confirmation. The jackpot amount may be displayed in another currency, and the actual winnings may be smaller due to foreign exchange rates.

Tips: Any jackpots exceeding £250,000 may take up to 30 days to be credited to the player. 

Be aware: 21Prive Casino’s online services are consumed instantly when playing or wagering. Thus, refunds or cancellation of services will not be accepted.

Everything about deposits and withdrawals

Registered customers can deposit a minimum of £10 at 21Prive Casino, through the following payment methods: Visa, MasterCard, Maestro, PayPal, Paysafecard, Skrill, Trustly, Neteller and Bank Transfer.

In terms of withdrawals, they will be received via the same payment method used to make a deposit, with the exception of Bank Transfer and Paysafecard. Users can cash out amounts ranging from £10 to as much as they want, as the casino does not impose a withdrawal limit, and the payout will usually be processed in 2 business days.

Reaching out for help

Should any matters concerning 21Prive Casino's services arise, customers shall not hesitate to contact the casino's support team and ask for guidance. One can do so by accessing the live chat or sending an email to support@21prive.com. Members of the support team are available 24/7 to discuss with players in multiple languages. Although the website also disposes of an FAQ section, it is not very helpful, as there are only 3 questions available.

Recommendation: When accessing the live chat feature for the first time, customers will have to confirm their name, date of birth and address. After that, users may set a 4-digit verification pin, which will be required every time they access the chat.

To sum up

Unlike other casinos, 21Prive Casino gives customers the option of choosing when to upload their identity verification documents. However, an aspect that players may find annoying is that they must confirm their personal details before accessing the live chat, then set a verification pin that will be required every time they contact support. Players that obtain a jackpot higher than £250,000 will have to wait up to 30 days to receive it. The casino products used when playing and wagering cannot be refunded or cancelled. In addition to that, players must remember that certain slots only contribute 20% towards the wagering requirement, and some of them will not bring any contribution.

References:

• Types of Online Casino Jackpots