Energy Casino Coupon Codes
Choosing the right online casino can be challenging, with so many options available and with a great deal of detailed technical information that might affect one's user experience. It is why we take our time to go through all the policies, terms, and conditions, and we test as many features as possible when analysing casinos. Our Energy Casino review aims to explain the positive and negative aspects that punters might run into during their gaming sessions. Read it carefully and don’t hesitate to leave a comment if there is anything unclear.
Who is behind Energy Casino?
Energy Casino's owner and operator is Probe Investments Limited, a company incorporated under the laws of Malta, which is also the owner of betting platform Energy Bet. The casino has been launched in 2013 and is licensed in Malta, by the MGA, and in the UK, by the UKGC.
Considering these two licenses, punters can be sure that Energy Casino is an entirely safe and secure environment for gamblers. We also need to add that this website is available both in English and Polish.
In terms of business partnerships, Energy Casino has recently closed a deal with iGaming provider Booming Games. Their portfolio of 60+ slots will soon be available in the casino. Even more, Booming Games are currently releasing two new games per month, and they promise that all these new titles will reach Energy casino’s collection in no time.
Energy Casino became a well-known name within the market after participating in industry contests and receiving several awards. In 2017, Energy won the Malta iGaming Excellence Award for Customer Service. In the same year, it has received another award, more exactly Global Gaming Awards.
Signing up and making deposits: a brief guide
Before being able to play, claim the Energy Casino bonus codes or make deposits, one must first register as a member. Thus, a standard procedure must be followed: create an account, complete the verification process, then deposit funds into the account.
When signing up, the player must provide the following personal information:
At this stage, the player must also choose a username. After the registration is done, Energy casino staff will need to verify the account. Until verification is complete, the new casino member will not be allowed to gamble or make deposits. Certain documents must be provided at this stage, such as a photographic ID, as proof of identity, and a recent bank statement or utility bill, with an exact name and address, as proof of address.
Please note that players can use their Energy Casino account on the Energy Bet platform. There is no need to open two different accounts; as a matter of fact, this practice is strictly forbidden.
As soon as the verification process is complete, the new member will be able to make deposits. It can be quickly done by following the next steps:
Usually, online casino players must only use one payment method to make deposits. Energy gives its users the right to change the depositing options, but additional documentation may be required in these cases.
The payment methods available for UK users are Visa, Mastercard, MuchBetter, Pay by Mobile, ecoPayz, Neteller, Skrill, Skrill 1-Tap, and Paysafecard.
A deposit transaction cannot be completed if the selected amount is lower than £10. The users can impose their deposit limits by accessing the Responsible Gaming section.
Details about the withdrawal process, limits, and fees
When it comes to withdrawing funds, casino members must know that specific details are required by the operator. More precisely, the details associated with the payment method that the user has chosen. Also, note that the cashed-out funds will be paid out only to the payment method that was used on deposit. Withdrawals may be made by going to the user account panel and clicking on “Withdraw” or “Cashout”. Once these steps are done, it may take up to three business days for the request to be processed by the casino, but there are cases when withdrawals are paid out instantly.
Energy Casino bonus codes, games collection, and providers
We have noticed when creating this Energy Casino review that the site is not very generous when it comes to bonuses, at least for the moment. So, one should not expect many offers. Even the VIP club can be entered only with an invitation. The invitation shouldn't come from a fellow punter but the casino's staff. To know more about casino VIP programs, read our detailed guide here. However, gamblers who are looking for more than plain casino gaming might be interested to know that Energy is holding a series of tournaments. These can be found in the Promotions section, as well as some “Game of the week” and “Cash drops and wins” offers.
Energy Casino bonus terms and conditions clearly state that customers can only claim one promotion at a time. It means that while a deal is active, another one cannot be credited. They further state that the usual validity of bonus spins is seven days. Plus, any generated funds must be wagered 35 times within three days and are capped at £100. The same wagering requirement applies to deposit bonuses, while the one for no deposit offer is 30 times. Like in many other online casinos’ cases, a promotional offer can be claimed only once by each player.
While the wagering is still incomplete, players cannot place bets greater than £5. Some titles do not contribute at all to the wagering requirements, more precisely the following:
The following companies provide the titles featured on Energy Casino's platform: BF Games, Play’n Go, Microgaming, Red Tiger, Big Time Gaming, Pragmatic Play, Blueprint, Ainsworth, Bally Wulff, Playson, Iron Dog, Just for the Win, 1x2 Gaming, NetEnt, Wazdan, Merkur, Skywind, Pariplay, and GreenTube(Novomatic).
These include slot, classic casino games, live casino and virtual sports. Regarding Energy casino’s games section, we will point out a few titles such as Book of Gods, Reactoonz 2, Book of Dead, Hot Sunrise, Twin Spin, Ramses Rising, Extra Chilli, and Disco Diamonds. The games' pay-out rate is hardcoded and cannot be changed by the casino. The pay-out rate of Energy Casino’s games is 96%.
How to request help and make complaints
If any issues are encountered or if any concerns arise, casino members can contact customer support via live chat and email. Besides these two options, members can call at +48 22 125 5116 or +44 20 808 958 87. However, this option is momentarily not available.
The support operators are available from Monday to Friday during 09:00 and 00:00, 13:00 to 21:00 on weekends. We have tested the live support chat ourselves, and we can’t say we’re happy with it. Not only that we had to wait for about 15 minutes for an answer, with no warning regarding this waiting time, but the operator wasn’t helpful at all. We asked a simple question regarding the UK available payment methods, and the reply we got was merely a screenshot of the payment operators, taken from the website’s footer.
The support requests via email, on [email protected], will be answered within three working days. In case of an escalated complaint, the issue should be solved in no more than eight weeks. But this would imply that the customer is willing to respond and collaborate promptly to reduce the waiting time. To be sure that their issue is dealt appropriately, casino members can also address to the Independent Betting Adjudication Service (IBAS).
Energy Casino in a nutshell
Unlike other gambling platforms, this one lets its users change the payment option if they wish to. Still, this procedure might imply further verification on the user's side. One has a specific amount limit imposed for withdrawals per day, and only one free request is offered every week. Even funds that haven’t been wagered or used in gambling activities can be cashed out, but this will impose a charge. Besides this, the Energy Casino bonus codes collection needs improvement as players don’t have many options at disposal.
We want to let all players know that this casino's live chat support may not be very prompt and helpful, so they should proceed with patience when they have a small issue that needs to be solved. We mention and explain all this essential information because we want our readers to make an informed decision when they choose to play. It is because we believe that gambling should always be done in a safe environment.
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