Pelaa Casino Bonus Codes UK

Our Pelaa Casino review will provide all the information that you must know before signing up. After reading it, you will understand how transactions work and how to contact customer support. Moreover, we will give you some useful tips and recommendations about this platform.

Pelaa Casino online offers iGaming services operated by Genesis Global Limited, under UKGC and MGA regulations. The company was established in 2014 and has provided performant software to multiple other brands such as Casino Joy, Sloty Casino and Casino Gods.

What are the gaming options?

Before presenting the gaming options, we will remind gamblers that they must verify their account before depositing funds and starting to play. Players can can do this by going to the ‘Account Verification’ section and uploading the following:

• Proof of identity: passport/driving licence;
• Proof of address: recent utility bill/bank statement;
• Payment method: photo of a payment method (debit card, e-wallet account).

After receiving approval, all the account features will become available. At Pelaa Casino online, players can find a very wide variety of products, such as slots, jackpots, Blackjack, Roulette, and live casino games. With more than 1500 alternatives, we can say that the website is one of the most diverse on the market. They even have a special seasonal section, where users can find popular holiday-themed games around Christmas, New Year’s Eve, Easter or Halloween. Sports enthusiasts can also find plenty of virtual sports games. However, these do not have a dedicated section, so gamblers might have to look for them in other categories or with the help of a search bar.

The providers' list is not as long as the games’ list, but they are all leading companies in the industry. The products come from Microgaming, Play’n Go, NetEnt, iSoftBet, Evolution Gaming, QuickSpin, Red Tiger, Big Time Gaming, Push Gaming, Gamomat, Pragmatic Play, SkyWind and Yggdrasil.

Jackpots, live casino, video poker and some selected slots (Beautiful Bones, Castle Builder, Cool Buck, Dragons Myth, Scrooge, Stardust etc.) cannot be played using bonus funds. Make sure to check out the full list of restrictions before starting to play.

Accounts that have been inactive for more than 12 months will be charged £5 per month until the balance reaches £0.

Managing deposits and withdrawals

After registering and sending the necessary documents, players may need to make a deposit. This can be done through various payment methods, including Visa, Maestro, PayPal, Skrill, Neteller, Boku, Paysafecard, ecoPayz, Much Better, Trustly, MiFinity and Jeton.

The minimum amount allowed per transaction is £10, and the maximum is £5,000. But don’t worry, there are no hidden fees!

When it comes to withdrawals, they will usually be processed back to the same method used to deposit. However, where this is not possible, players may choose an alternative from Visa, Skrill, Neteller, ecoPayz, Trustly, PayPal, MuchBetter, MiFinity and Jeton. Keep in mind that the minimum withdrawable sum is £10 and the maximum is £5,000 per transaction. Yet, there is no limitation to the number of cashouts that can be requested in a day.

All withdrawals incur a processing fee of 2%, with the minimum fee being £1.70. For example, if you withdraw £10, you will receive £8.30 into your account.

Getting ahold of customer support

Should players require assistance on any matters concerning the website’s services, they shall contact the support team. They can do so by opening the online chat box or sending an email at support@pelaa.com. This option is available 24/7 but receiving a response might take a while. Therefore, for urgent inquiries, a phone call (08000294558) should be made. The platform also disposes of an FAQ section where general topics are discussed.

When accessing the live chat, instead of getting in touch with a member of the support team, you will be connected by a virtual assistant that will only respond to predetermined questions. That’s inconvenient since every player can have particular inquiries.

On a final note

As we approach the end of this Pelaa Casino online review, we must remind gamblers that they can make a deposit using a wide variety of payment methods. However, certain games such as jackpots, live casino and video poker are not available to play with bonus funds. Those who worry about hidden fees should know that these only apply to withdrawals, as 2% of the amount will be deducted for every transaction. In terms of customer service, the downside is that the live chat feature refers to a virtual assistant that will respond to a predetermined set of questions.