PlayGrand Casino Bonuses | Honest Casino Review from Our Experts
This PlayGrand Casino review will help you understand essential facts about the casino's operator, the deposit and withdrawal procedures, payment methods, game collection and more. After reading it, you shouldn't have issues getting accustomed to this gambling platform, and you will surely know what you will find.
Who is running PlayGrand Casino?
PlayGrand Casino has been around since 2013, so we can call it a well-established platform. The brand is managed by White Hat Gaming Limited, a key player in the online gambling industry. This company is mainly developing fully integrated gaming platforms for third-party clients but also has some casinos that it owns and operates.
Initially, White Hat Gaming was only focused on casino platforms, but since 2018, they have entered the sports betting market, after joining forces with Kambi Group. Although this information might not seem very interesting to regular punters, we believe that there is some value to it.
Generally speaking, such big and competitive companies raise high expectations regarding accountability to its users and data security. Basically, a big and successful company will usually provide good services.
Essential details about payment options and the cashout policy
Unless you will come over a no-deposit bonus offer, the first thing you will have to do after registering and verifying your casino account is to deposit some funds.
Deposits on this website start from £10, and they can be done through Visa, Mastercard, Maestro, Trustly, Paysafecard, Skrill, Neteller, PayPal, or Bank Transfer. The funds will usually reach your casino account almost instantly unless there are any issues with the payment system.
PlayGrand Casino does not charge fees for deposits. To make a payment, you must click on the big red button in the upper right corner of the window.
Withdrawals will be paid out to the same method that was initially used to deposit the funds. However, bear in mind that the minimum withdrawal amount allowed is £20 per transaction. If the remaining balance of your account is lower than £20 and you wish to withdraw these funds, you must address customer support.
Please note that certain verifications might be imposed by the casino when you make deposits and withdrawals, to ensure that it's actually you who is using the account and that the funds come from a legitimate source. Furthermore, it may take up to 48 hours for the site to process your payout request.
Taking a look at PlayGrand casino’s game collection
This gambling platform has a vast and diverse game collection, with over 1600 titles.
These are sourced by over 100 gaming providers. These providers are 1X2 Gaming, 2 by 2 Games, 4ThePlayer, Adoptit Publishing, AGS, Ainsworth, Alchemy Gaming, All41 Studios, Asylum Labs, Bally Wulff, Barcrest, BB Games, Betdigital, Big Time Gaming, Bla Bla Studios, Black Pudding, Blueprint, Bulletproof Gaming, Cayetano, Chance Interactive, Colossus Bets, Concept Gaming, Core Gaming, Crazy Tooth Studio, Dice Lab, Dtech Gaming, Electric Elephant, Elk Studios, Endemol, Eurostar Studios, Evolution Gaming, Eyecon Gaming, Fantasma Games, and Felt Games.
However, that is not all. Punters can play titles from other software companies such as Fortune Factory Studios, Foxium, Fuga Gaming, Gameburger Studios, Games Inc, Games Warehouse, Gold Coin Studios, Golden Rock Studios, Green Jade, Greentube, Hacksaw Gaming, Half Pixel Studios, High 5 Games, Hurricane Games, IGT, Inspired Gaming, Iron Dog, Jade Rabbit Studios, Just for the Win, Kalamba, Leander, Lightning Games, Live 5 Gaming, Magic Dreams, Max Win, Merkur, Meta Games Universal, Microgaming, Multicommerce, Mutuel, Neon Valley Studios, NetEnt, Nolimit City, Northern Lights, NYX, Old Skool Studios, Pear Fiction Gaming, PG Soft, Pirates Gold Studio, Playko, Play’n Go, Probability Jones, Pulse 8, Push Gaming, Quickspin, Rabcat, Realistic Games, Red 7, Red Tiger, Reel NRG Gaming, Reel Time Gaming, Relax, Reflex Gaming, Revolver Gaming, Sapphire Gaming, Scientific Games, Seven Deuce, Sufflemaster, Side City, Sigma Gaming, Silverback, Skywind, Slingo, Slingshot Studios, Snowborn Games, Spieldev, Spin Play Games, Stakelogic, STHLM Gaming, Storm Gaming, Stormcraft Studios, Thunderkick, Touchstone Gaming, Triple Edge Studios, Wazdan, Wild Streak, World Match Studios, and Yoloplay.
PlayGrand Casino members will find over 1000 slot games and about 40 jackpot slots. Scratch cards, table games, and live casino games are available as well, although with not so many options as slots have. A few of PlayGrand's top games right now are Rich Wilde's Book of Dead, Legacy of Dead, Money Train 2, Bonanza, Jammin Jars, Gonzo's Quest, Rise of Olympus, and Midas Golden Touch.
Gamblers might want to know that the platform and all the games are well optimized for mobile use. That means that punters who prefer playing on their phone or tablet will have a decent user experience. A desktop app is also available in case you are playing on your computer, and you don't want to rely on your web browser.
How to solve issues and raise complaints
Although PlayGrand casino seems to offer a stable platform, issues might come up at some point. Thus, you will be happy to know that a live chat support feature is available 24/7.
We have tried it out ourselves, and we can say it's quite helpful. The operators usually give you quick replies, and they will give you any kind of information, even if it's something that you could find yourself in the T&Cs. This feature partly compensates for the absence of a FAQ page, which is a poor decision from our point of view. Users can also request help by sending an email to [email protected]
In case you encounter serious issues with this casino and wish to raise a complaint, you should first address PlayGrand Casino's customer support.
If the support team cannot help you with your issue, or if you're not happy with their solution, ask for your issue to be referred to the Support Host's Team Leader. You can escalate complaints further to the Complaints Team, who will give you a Case ID. This should really sort things out; in case it doesn't, send your complaint further to an Alternative Dispute Resolution, like eCOGRA.
Our brief conclusion about PlayGrand casino
PlayGrand Casino can keep punters busy, considering its vast collection of over 1600 games. You shouldn't have any concerns regarding the legitimacy or safety of this platform, as we couldn't find any unsolved complaints about it. Also, it must be reminded that this site does not charge any fees for deposits or withdrawals, and you should get your withdrawals paid in up to 48 hours. You can play on your computer using your web browser or the dedicated app, and mobile gaming is possible as well, but only on a browser. In case you encounter issues, you can try sorting them out anytime, thanks to the 24/7 support chat service.
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