QueenPlay Bonuses | Honest Casino Review from Our Experts
Check out this updated QueenPlay bonuses list! Our team created a qualified QueenPlay casino review in case you need more information.
Type of Games
Deposits and withdrawals
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QueenPlay UK is a professional gambling site that belongs to Aspire Global International Ltd. This multinational business started out in 2005, in Sweden. Its main focus has always been creating a platform for various gambling activities. Currently, it hosts over 60 iGaming sites and aims to increase its revenue even further. Other brands related to this one are mr.play and Regent.
This online casino is licensed and regulated by the UKGC and Malta Gaming Authority. Therefore, it offers a wide range of responsible tools and ensure a safe gambling environment for all British customers.
Creating an account
To sign up, you will need to complete a short registration form. Here's how to do it:
- Click our offer's button;
- Press 'Claim Here';
- Choose a username and password;
- Complete details like your name, email address, home address, zip code and phone number;
- Click 'Open Account'.
Remember that you must provide complete and accurate information upon registration. Failure to do so might result in your account being closed.
The KYC policy
The registration process functions according to a strict Know Your Customer policy. As such, QueenPlay will most likely request verification documents from new users. Submitting the files can be done directly through 'Documents Upload', visible in the 'My Account' section. These are the necessary documents:
- Proof of ID: passport, driving licence, birth certificate;
- Proof of address: bank statement, utility bill.
You may also be asked to provide proof that the payment method used to deposit belongs to you. If you don't upload them online, you can send the documents via email.
Claiming QueenPlay bonuses
When talking about QueenPlay bonuses, we refer both to fixed promotions, as well as to occasional ones. Their specifications are susceptible to modifications and, as mentioned, there are bonuses which function only during particular promotional timeframes. The casino has a welcome deal that belongs to the fixed promotions and appears as a pop-up immediately after registration.
Remember that players who have a pending withdrawal are not eligible to receive a welcome offer or any other promotions. The cashout request will remain pending until it has been processed and only after that the user can qualify for bonuses. If you have already claimed a bonus on other sites part of the Aspire Global company, you cannot claim one at QueenPlay.
General bonus rules
All QueenPlay bonuses will be granted as one per person, household, email address, phone number or payment method. Moreover, most of them need a minimum deposit to be claimed. Unless stated otherwise, this amount is £10.
In addition to that, bonuses come with specific wagering requirements. The general rollover condition is 35x the bonus amount. So, if you claim a £100 bonus, you must place bets equal to £3500 to unlock any bonus winnings. If the wagering is not met within 21 days of claiming the offer, the bonus and its related winnings will be forfeited.
The game collection
At QueenPlay UK, you will find more than 500 titles from various providers. Some of these are NetEnt, Microgaming, Red Tiger, IGT, Big Time Gaming, Play’n Go, Pragmatic Play, Blueprint, Thunderkick, Playson and many others.
The game collection is divided into three main sections:
- Live casino
- Scratch cards
Some popular titles are Book of Dead, Fire Joker, Wolf Riches, Mystic Chief, Starburst and Rumble Rhino. You will also spot several jackpots and table games. The tables section has several versions of Blackjack, Roulette and Baccarat.
The live dealer games are very diverse. You will spot more than 190 sessions. Here are the available options:
- Baccarat & Sic Bo
- Game shows
You may try out games like Lightning Roulette, Blackjack Party, Dream Catcher, Mega Ball, Gonzo's Treasure Hunt and Side Bet City. Bets start from £0.10 and may reach up to £10000 on selected titles.
The banking options
QueenPlay UK accepts various payment methods, such as Visa, Mastercard, Skrill, Trustly, Neteller, eco Payz, PayPal, MuchBetter, Paysafecard and many others.
The minimum amount you shall deposit in one go is £10. The same goes for the minimum withdrawal.
Generally, it will be possible to withdraw via the same method that was used for depositing. However, at this casino, players can cash out via Visa, Mastercard, Bank Transfer, Skrill, Skrill-1 Tap, Trustly, Neteller, eco Payz, PayPal, Rapid Transfer and AstroPay. Wire Transfer is a valid withdrawal method, but not compatible with making a deposit.
When requesting a withdrawal, the processing time lasts around 48 hours. After that, the time when you will receive your funds varies according to the method used to cash out. Below we listed some examples:
- Debit cards: up to 6 days;
- Bank Transfer: 2-6 days;
- PayPal, Neteller, and Skrill: up to 2 days;
- EcoPayz: up to 4 days.
You will be notified by email when the cashout has been successfully processed. Due to regulatory reasons, the casino won’t allow players to cancel or reverses any withdrawals.
The support team
The Help section for QueenPlay UK contains an FAQ Page, with plenty of topics available. You may find information about QueenPlay bonuses, deposits, withdrawals and technical issues. Yet, in case of more complex queries or misunderstandings, you may contact the support team via the following options:
- Email: firstname.lastname@example.org
- Live chat
The team is online from 08:00 CET to 00:00 CET. However, there is no phone line available in case of urgent matters. While the live chat operators are responsive, the site's loading time is quite slow and launching the chat facility itself poses an average waiting time of over 15 minutes.
QueenPlay UK has taken multiple measures to ensure that its users are playing responsibly. For instance, the Responsible Gaming section provides a self-assessment quiz. The player can complete the survey and according to his score, the site may determine if he has addictive tendencies. For instance, a player who finds themselves at risk may be presented with the option of calling the Problem Gambling Hotline. Besides this organisation, problem gamblers can turn to other authorities that offer advice.
Other responsible tools offered by the website include:
- Deposit limits
- Time outs
- Reality checks
- Session limits
- Minor-restrictive tools
QueenPlay is an Aspire brand, which comes with its own regulations meaning that the promotions are available only to members that have not claimed a bonus from one of their other sites. The bonuses are not very diverse, and they come with an average wagering requirement. The casino offers various banking options, but when it comes to withdrawals, users are not able to reverse or cancel them.
QueenPlay casino has a strong Responsible Gaming policy in place. The Reality Check option is available upon registration, and all users may take a self-assessment quiz. Customer support is reachable via email and live chat. As for the waiting time for the live chat to launch, it is moderate to high.
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♛ 100% up to £50 + 75 Extra Spins
By registering and depositing at QueenPlay, you become eligible for 100% match up to £50 + 75 spins.
After you complete the registration process, fund your account with more than £10. Afterwards, login on each subsequent day to get your spin bundle.
How to handle the promotion:
The rotations come in batches of 25 for 3 consecutive days, and each one works on a different title, such as Book of Dead, Starburst, and Twin Spin. Both the promotional funds and additional turns come with a 35x staking condition. You have 7 days to fulfil it in your bonus balance’s case. On the other hand, you must use the rounds in 24 hours.
Before claiming the promo, please visit the casino’s Terms and Conditions page.
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