STS Casino: Review & Promo Codes | Read our Trusted Expert Review

Our complete analysis will show you how to get STS Casino bonuses, what games you can play here and how to contact the live chat. Let's dive in!

STS Casino overview

STS Casino is a UK gambling platform owned by STS Bet Limited and launched in 1997. But the website got rebranded in 2019 and it decided to partner up with the goalkeeper Peter Schmeichel for their ‘Bet with the leaders’ campaign. Former Manchester United and Denmark stopper, Peter Schmeichel, will be the global ambassador for the campaign, which will include a new logo and change the visual identity for the gambling platform.

The company has over 1500 employees and more than 400 betting shops. Originally based in Poland, STS Group started its operations around Europe in 2019 with services available under the United Kingdom and Malta licences. Besides the fact that they are the largest company from this niche in Poland, they are also the first ones that operate outside the domestic industry that obtained a licence in the UK gambling market. STS Group provides betting services to over 1 million customers across Europe. 

In 2021, the company also signed a partnership with SafeCharge. The Nuevei company enables brokers to grow in the local and global markets through a single integration. This move took place so they can accelerate the international expansion planned, and currently, the UK is their fastest-growing market. STS already implemented SafeCharge’s Cashier, a feature designed to improve the payment acceptance and withdrawals system. 

The registration process

Those who want to have full access to the platform must create an account. All the information used when signing up must be correct, otherwise the casino has the right to terminate the account. Here's how to sign up:

1. Click our promotional button;
2. Press 'Join';
3. Choose a password;
4. Enter the necessary details;
5. Hit 'Next' to create the account. 

The details requested are name, address, birth date, place of residence, email, username and password.

Verification checks 

After you fill up the registration form with the requested details, the casino might ask for additional documents to make some verifications:

• Passport, Identity Card or Driving Licence;
• A picture of the player holding one of the documents;
• Utility bill, local authority council tax bill for the current council tax year;
• Bank Statement, HMRC self-assessment letter.

In certain situations, STS Casino UK can ask players to provide documents proving the identity and ownership of the banking method used. If the details or documents provided are inaccurate or false, STS Casino has the right to suspend or terminate the player's account and retain any winnings. The casino also has the right to cancel the user's access to the platform if there is any justified reason to believe that the gambler's activity on the platform is illegal.

The casino does not accept mobile phone bills or credit card statements as proof of address. Also, players must provide two separate documents to prove their information; one for identity and another for address.

What to play here?

STS Casino UK has over 1600 gaming options. These are divided into three main categories: 

1. Casino - slots, megaways, jackpots, table games;
2. Live casino - Roulette, Blackjack, Baccarat, Poker, Game Shows;
3. Sports - numerous sporting events. 

The products are supplied by numerous software providers. Here are some of them:

Players will find here classic games like Starburst, Gonzo’s Quest, Bonanza, Book of Dead, but also new releases like Mustang Gold, Immortal Romance, Diamond Vortex and Ramses Revenge. Most of these can also be played with STS Casino bonuses. 

Live casino

The live casino section offers numerous tables with real dealers. These include Blackjack, Roulette, Baccarat, Poker and even Game Shows. You can try out Lightning Roulette, Speed Blackjack, Texas Hold’em, Crazy Time, Mega Ball and Live Monopoly. All the live titles from the site are recorded. Thus, if the croupier makes a mistake, the video footage will be reviewed by the casino.

The live sessions offer diverse betting options. For example, you can start with as low as £0.10 and work your way up to £5000 per round. Some titles will even display the number of players that are already inside the game. 

What about STS Casino bonuses?

When joining the platform, you will also be able to claim its incentives. The website offers both casino and sports promotions. Users that want claim something here are advised to read the terms and conditions before proceeding. Also, remember that each promotion can only be claimed once per person, household, email, phone number and payment method. 

There are several types of offers to redeem. For example, you may get a welcome bonus to match your first deposit. But don't forget about the specific rules and requirements that come with each offer. 

If you want to void a bonus, you must access the 'My Bonuses' section from the account and click on the 'Cancel' button. For sportsbook STS Casino bonuses, users must get in touch with the customer support team. Members must remember that all the winning will be voided with the offer's cancellation.

The general bonus policy

To unlock the winnings of a bonus, you must first complete its wagering. One must know that wagering requirements differ from one promotion to the other. Also, specifications like maximum bet or bonus availability should be considered. 

The total balance consists of the Bonus Balance and the Real Balance that are kept separately in the account. The first one contains the user's STS Casino bonuses, both active and pending. The second one contains the real funds that are not linked to any promotion. The winnings can be paid only after they are converted into real funds due to meeting the wagering requirements. If the gambler wants to withdraw before meeting the wagering requirements, the currently active bonus will be voided.'

Players with more than one bonus in their account will have the second one as 'pending' until the first one is used. You use the Bonus Balance first, and move to the Real Balance only when the Bonus one is used up. When playing with the Bonus Balance, the Player always starts playing with the active bonus and as soon as the active bonus is released, spent or expired, the next pending bonus becomes active. When playing with the Bonus Balance, the maximum bet can’t be higher than £6. 

Handling transactions

STS Casino UK members can only deposit amounts over £10. When it comes to the maximum amount that can be deposited, it depends on the payment method used. You can fund your account with either Visa, MasterCard, PayPal, Skrill, Skrill 1-Tap, Neteller, Trustly, Fast Bank Transfer, MuchBetter or ecoPayz. However, the casino doesn’t guarantee that all payment methods listed on the site will be available at all times. 

Players must keep in mind that all the transactions must be done with a banking option with the user's name. STS Casino UK doesn’t allow gamblers to use payment instruments belonging to a third party.

Cashing out

Cashouts can be made using methods like VISA, MasterCard, PayPal, Skrill, Neteller, Trustly, Fast Bank Transfer, MuchBetter and ecoPayz. Withdrawal requests cannot be made while the player is involved in a game session. Moreover, you can cash out up to £10000 or ten separate transactions per day. The casino can request proof of payment method ownership. The processing payout time takes up to three business days.

There aren't any transactional fees on the casino's end. Still, the payment provider may apply one of its own. Last but not least, remember that a 5% fee will be charged for withdrawing funds that haven’t been wagered at least once.

Customer support 

Users that encounter any type of problem can reach out to the customer support team for help:

• Live Chat
• Email: support@stsbet.co.uk

The live chat facility is available from 10:00 to 22:00. However, a responsible gaming advisor is there to assist players 24/7. You can get in touch with an operator even if you're not logged in. Yet, when accessing the chat, you must first enter your name and select the conversational topic. 

Additional information about the site can also be found in the FAQ section. This is located at the bottom of the page and includes topics like STS Casino bonuses, transactions, technical issues and many more. 

Conclusion

Those who decide to create an account at STS Casino UK cannot send mobile phone bills or credit card statements as proof of address. When the casino requests documents to prove a player's identity or address, members must send two separate documents. When it comes to promotions, the maximum bet that can be made when playing with a bonus is £6 if the wagering requirements are not met. If players have more than one bonus in their account, the second one will be considered as pending and will be played after the first bonus is used. When making payments, you can use several methods. Yet, remember that a maximum of £10000 can be cashed out per day.